Texting, calls and email
Text and email customers from your own number and domain
Texts, appointment reminders and emails go out from your business number and address, with two-way texting, call forwarding, voicemail and consent tracking built in. (Behind the scenes: Twilio for texts and calls, SendGrid for email, on accounts in your name.)
The problem
Reps text customers from their personal phones, so conversations leave with the rep. Reminders go out by hand, if at all, and nobody tracks who agreed to receive texts.
What you can do
Two-way texting
Text from your business number; replies land on the right lead or customer.
Automatic reminders
Appointment reminders and follow-ups by text and email, sent only during allowed hours.
Consent and opt-outs
Texting consent is recorded when leads come in, and STOP replies are honored automatically.
Calls and voicemail
Forward calls to your office or cell, and get voicemails transcribed and emailed to you.
Campaigns
Send email and text campaigns to customers who opted in (Business plan).
How it works
- 1Connect your Twilio and SendGrid accounts in Settings, or let us set them up.
- 2Register your business for A2P 10DLC texting through Twilio.
- 3Reminders and replies start flowing from your own number and address.
Frequently asked questions
Why use my own Twilio and SendGrid accounts?
Your number and sending reputation stay yours, and you pay the providers directly with no markup.
What does texting cost?
You pay Twilio directly for your number and messages, plus one-time carrier registration fees. For most small remodelers that's a small monthly amount.
Try TradeBurst free
14 days free on any plan. No credit card. Your website is live the day you sign up.